How It Works

How It Works – FAQs

1. What is the Hafeez app?

The Hafeez app is a one-stop destination for discovering and purchasing premium clothing that blends traditional craftsmanship with contemporary design. The app allows you to browse collections, place orders securely, track deliveries, and manage your account with ease.

2. How do I download and register on the app?

You can download the Hafeez app from the App Store or Google Play Store. Registration is simple—sign up using your mobile number or email address and verify it with a one-time password (OTP). Once registered, you can start exploring and shopping immediately.

3. Is it mandatory to create an account to shop?

Yes, creating an account is required to place orders. This helps us provide order tracking, delivery updates, faster checkouts, and access to your order history for future reference.

4. How can I explore products on the app?

You can browse products by category, collection, occasion, or latest arrivals. Advanced filters such as size, color, fabric, fit, and price range help you find exactly what you’re looking for without hassle.

5. How do I check product details before buying?

Each product page includes high-quality images, fabric information, size guides, care instructions, and pricing details. This ensures you have complete clarity before making a purchase.

6. How do I select the right size?

Hafeez provides a detailed size chart on every product page. We recommend referring to the chart and product description to choose the best fit for you.

7. Can I save items for later?

Yes. You can add products to your wishlist and revisit them anytime. This feature allows you to compare styles or wait for future purchases.

8. How do I place an order?

Once you’ve selected your items and sizes, add them to your cart. Review your cart, select or add a delivery address, and proceed to checkout to complete your order.

9. What payment options are available?

The Hafeez app supports multiple secure payment methods, including UPI, debit cards, credit cards, net banking, and other digital payment options available at checkout.

10. Is my payment information safe?

Yes. All payments made through the Hafeez app are processed using secure and encrypted payment gateways to ensure complete safety and confidentiality.

11. Will I receive an order confirmation?

After placing an order, you will receive instant confirmation through the app, along with order details and an order ID for future reference.

12. How can I track my order?

You can track your order in real time by visiting the My Orders section in the app. Updates on order processing, shipping, and delivery will be displayed clearly.

13. How long does delivery take?

Delivery timelines vary based on your location and product availability. Estimated delivery dates are shown during checkout and in your order details.

14. What if I need to modify or cancel my order?

Orders can be modified or canceled only within a limited time after placement. Please check your order status in the app or contact customer support for assistance.

15. What is the return and exchange policy?

If you’re not satisfied with your purchase, you can request a return or exchange directly from the app, subject to Hafeez’s return policy and eligibility criteria.

16. How do I raise a return or exchange request?

Go to My Orders, select the product, and choose the return or exchange option. Follow the on-screen instructions to complete the request.

17. How will refunds be processed?

Approved refunds are processed back to the original payment method within the standard processing timeline after the returned product passes quality checks.

18. How can I contact customer support?

For any assistance related to orders, payments, deliveries, or products, visit the Contact Us section in the app and reach out via email or phone.

19. Will I receive offers or updates from Hafeez?

Yes. Enable app notifications to receive updates on new collections, exclusive offers, seasonal launches, and promotions.

20. Why choose Hafeez?

Hafeez combines quality fabrics, thoughtful design, and reliable service to offer a seamless shopping experience. Every detail—from browsing to delivery—is crafted with customer satisfaction in mind.

Hafeez — Designed with care. Delivered with trust.